Dealing With Difficult People
For Government, Public Safety & Criminal Justice Personnel
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1
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HANDOUT for Dealing with Difficult People (Download & Print This)
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Chapter 1: Introduction and Overview
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Chapter 2: Lets Start with You
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Chapter 3: You Can Look At This As Negotiations
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Chapter 4: Difficult Types and Interaction Ideas Part One
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Training/Planning Scenario ONE
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Chapter 5: Difficult Types and Interaction Ideas Part Two
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Training/Planning Scenario TWO
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Chapter 6: Undertanding, Listening and Space Management
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Training/Planning Scenario THREE
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Chapter 7: Verbal De-Escalation and Final Thoughts
