Course curriculum

  • 1
    Front Desk (Office) Safety and Security Intro / Overview
    • Introduction and Overview
    • Handout: Front Desk Safety & Security from A to Z (PRINT THIS)
    • FBI Study on Violence
    • FEMA Guidelines for Preparing for Active Shooter Violence
    • Focused Responsibilities for You and Instructor Background
    • Kenya Mall Shooting Review - What it Shows Us
  • 2
    Violence Trends, Risk Factors and Likelihood of Events
    • Prepare Ahead of Time and Likelihood of Events
    • Current Trends in Violence
    • Workplace Violence Categories and Risk Factors
    • SIDE NOTE: Inexpensive Help Buttons for the Front Desk
  • 3
    Evaluating What You See and Hear
    • Evaluating What You See and Hear
    • SIDE NOTE: I'm Safe App
  • 4
    Dealing with Difficult People
    • Difficult People Basics
    • Lets Start With You
    • The Dynamic of Authority
    • Your Biases and Your Assertive Responses
  • 5
    Deflecting Conflict
    • Arguing vs Deflecting
    • Where You Give Bad News
  • 6
    Planning Ahead for Emergencies
    • Phone Numbers - Planning Ahead
    • Know Your Surroundings
    • Medical Emergencies
    • Fire Alarms and Fires
    • Earthquakes
    • Tornado
    • Lock Downs
    • Suspicious Person
    • Threats of Violence
    • Bomb Threats
    • Evacuations
    • Workspace and Deskspace
    • Code Words for Assistance
    • Intercomms and Panic Buttons
  • 7
    Preplanning Training Exercise
    • Discussion: PrePlanning Training Exercise
    • Written Exercise: Preplanning and Training (PRINT THIS)
  • 8
    BONUS - Active Listening / Crisis Communication
    • Active Listening Section ONE
    • Active Listening Section TWO
  • 9
    Dealing with Mentally Ill Persons
    • Dealing with a Mentally Ill Person
  • 10
    Calling for Help (Calling 911)
    • Being Comfortable Calling for Help
  • 11
    BONUS - Reading Body Language (Attackers, Liars and More)
    • Reading Body Language Bonus PART ONE
    • Reading Body Language Bonus PART TWO
  • 12
    The Active Shooter / Violent Intruder Incident
    • Hostile Intruder & Active Shooter
    • Run Option for Survival
    • SIDE NOTE: Window Punches for Breaking Windows to Escape
    • SIDE NOTE: Escape Ladders
    • Hide as an Option for Survival
    • Fight if Necessary to Win
    • The OODA Loop and Survival
    • What to Expect When Law Enforcement Arrives
    • How To Run From An Active Shooter
    • So Many Ways To Survive Violence
    • If Confronted By A Violent Person
    • Course Closing and Thank You
    • Front Desk Safety Landing Page Video Updated Version 2017 2018