Course curriculum

  • 1
    Introduction and Overview
    • Handout for Verbal Excellence (Download and print if you choose)
    • Chapter 1: Course Overview
  • 2
    Planning for Conflict
    • Chapter 2: Developing Plans for Conflict
  • 3
    Dealing with Difficulties and Conflict
    • Chapter 3: Difficult People and Deflecting Difficulties
    • Chapter 4: The Keys to Avoiding Conflict
    • Video Exercise One: Carlos
  • 4
    Overcoming Adversaries (Familiar and Unfamiliar)
    • Chapter 5: Seven Elements to Overcoming Adversaries
    • Video Exercise TWO: Betty, Ted, John and Angie
  • 5
    Crisis, De-Escalation and Defusing
    • Chapter 6: Crisis Communication, De-escalating and Defusing
  • 6
    The Magic of Rapport
    • Chapter 7: The Magic of Rapport
  • 7
    Toxic Talk
    • Chapter 8: Avoiding Toxic Talk
  • 8
    Neuro Linguistics (Reading The Eyes and Verbal Excellence)
    • Chapter 9: Neuro Linguistics
    • Video Exercise THREE: Neuro Linguistic Example
  • 9
    Leadership In The Workplace
    • Chapter 10: Leading People and Persuading Change
    • Video Exercise FOUR: Angie, Betty and Carlos
    • Chapter 11: Five Tactics to Avoid Workplace Conflict
  • 10
    Words We Use and Body Language Study
    • Chapter 12: Words, Phrases and Body Language
  • 11
    Bonus: Active Listening Skills
    • Bonus: Active Listening Part ONE
    • Bonus: Active Listening Part TWO
  • 12
    Final Discussion and Quiz
    • Chapter 13: Final Phrases, Thoughts and Ideas
    • Verbal Excellence Final Quiz

Open Enrollment

Enroll during the enrollment period - then take 6 months to complete your training

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Instructor

  • Captain Joe Puckett

    University President and Senior Instructor

    Captain Joe Puckett

    Joe Puckett is a former law enforcement member and administrator with 21 years of experience. Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4), and is currently serving as President of Public Safety University online. While serving others through educational entities, Joe has led the training and organization of training events for over 400,000 people across the United States.  These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 25 years. Mr. Puckett's mission is to share his experiences with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives.